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    Our services

    90% products of the company are customized according to the actual demand of customers. On the premise of ensuring cabinet safety, we emphasize thebeautiful and elegant appearance and seek after the quality from inside to outside

    01.
    We pay attention to the customer’s demand at all times

    We deeply understand the customer’s concern about the operation safety of products. On the premise of ensuring cabinet safety, we emphasize the beautiful and elegant appearance and seek after the quality from inside to outside.
    02.
    Customized solution

    In order to cope with the changing market and customer’s needs, we have formulated long-term personnel training plans, and cultivated a number of technical personnel with multiple years of experience in the industry to provide one-to-one technical consultation and plan design services to customers. We will persist in providing customized cabinet solutions to customers.
    03.
    Perfect and quick after-sales service flow

    The basic principle for our after-sales service is to relieve the customer’s anxiety and then analyze the cause at the expense of us. Even if the after-sales service cost is caused by customer’s reason, only material cost will be charged. We promise to contact the customer and get the information related to the problem within 24h after receiving customer’s complaint, and communicate the specific solution to customer within 48h.
    04.
    Convenient Inquiry by Network

    You can always find our website and contact information just by typing“ChuZhou XinYuanDa”or“www.0550xyd.com”in a search page. The daily updated company web site will allow you to learn the latest status of the company.
    05.
    High-efficiency and convenient standardized transaction flow

    You can contact us at any time by network, mail or 24h hotline. Our professional service personnel will serve you immediately. We have established a standard flow for order operation so that the service will never vary with personnel.
    06.
    Seeking for 100% Customer Satisfaction

    The success of customers is our biggest success. We do our best, and 100% customer satisfaction is our persistent target.

    Service Process

    We will provide high-efficiency and high quality service to you at any time and allow you a carefree procurement process.

    If you are interested in our products, please feel free to contact us at our hotline number:

    +86-133 3900 0877

    Sales Service Flow Chart

    • 01

      The client's demand information turns to the sales project manager.

    • 02

      Project manager understands client’s needs, and helps the customer with selections and design proposals.

    • 03

      Project manager quotes and delivery to the customer.

    • 04

      To confirm the delivery of the signed orders by two sides, confirm the drawings, as well as the information of delivery and making invoice.

    • 05

      After the balance to account by clients’ side, making a plan of cargo freight and issuing the invoice.

    • 06

      Tracking clients’ after-sales problems and handling them immediately, collecting the clients’ feedbacks, and submitting to the after-sales service department.

    • 07

      To collect and archive all the documents of clients’ advices and suggestions.

    Document Download

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    Frequently Asked Questions

    If your questions are not answered in the below list, please contact us.
    sllonet@outlook.com
    • Q

      How does XINYUANDA ensure the consistency of cabinet quality in long-term orders?

      A
      We strictly operate in accordance with the ISO 9001:2015 quality management system throughout the entire process, building a full-chain quality control system from the source to delivery. To ensure the stability and consistent quality of raw material supply, we have established long-term strategic cooperative partnerships with top-tier steel mills in the industry to lock in high-quality steel resources from the source. Meanwhile, each cabinet is equipped with a unique exclusive identification code, enabling full life-cycle traceability from raw material batches and production processes to inspection links to the final quality inspector, ensuring every product meets the unified standards. In addition, our entire product range has passed CE international certification, fully complying with high-standard international safety specifications, providing double protection for the consistency of cabinet quality in long-term orders.
    • Q

      What inspection procedures do products go through before leaving the factory?

      A
      We strictly implement a standardized three-step quality control (QC) process to fully control product quality and prevent unqualified products from leaving the factory: 1. Material Inspection: Adopt SGS testing standards combined with material certificate verification to comprehensively test the specifications, material and performance of raw materials, ensuring they meet production requirements; 2. In-Process Inspection: Simultaneously carry out dimensional accuracy detection and welding quality inspection throughout the production process, correct production deviations in real time, and ensure each process meets the standards. 3. Final Product Inspection: Focus on protection level (IP rating) testing and grounding continuity testing to ensure the protective performance and electrical safety of the cabinet. For global partners, we can provide detailed pre-shipment inspection reports on demand and offer video verification services to allow you to intuitively understand product quality.
    • Q

      How do you handle after-sales issues or damaged components for international customers?

      A
      We have specially built a 24-hour fast-response after-sales system for international customers to ensure efficient problem-solving and minimize losses. Once any after-sales problem occurs, our professional technical team will respond and issue a targeted solution within 1 working day. Relying on our improved quality traceability system, you only need to provide the unique ID of the product to accurately verify the specific specifications, production batches and parameters of any components such as locks, hinges and fans, and arrange for the urgent delivery and replacement of suitable components at the first time to minimize equipment downtime and ensure the normal progress of the customer's project.
    • Q

      What technical support can I obtain from your team?

      A
      We have equipped you with a comprehensive technical support team composed of more than 150 industry experts, including more than 20 full-time R&D engineers with an average of more than 8 years of industry experience, who have profound industry accumulation and technical strength. We break the traditional simple sales model and provide full-process, in-depth technical consulting services: from accurately selecting and matching suitable heat dissipation systems according to your equipment needs to customizing the internal installation structure of the cabinet and optimizing the space layout based on your specific hardware parameters, we provide professional guidance throughout the process to help your project land efficiently.
    • Q

      We have a non-standard customization project. Can you provide customized engineering support?

      A
      Customization is our core advantage and one of XINYUANDA's core competencies. Relying on a full-time R&D team of 20 members with an average of more than 8 years of industry experience, we provide "consultative" full-process customized design services—we not only accept orders for production but also deeply connect with your project needs, providing professional technical consulting on the optimization of cabinet internal layout, thermal management scheme design, and material selection (such as SUS304/316L stainless steel, carbon steel, etc.) to ensure the scientificity and practicality of the scheme. We promise to issue accurate 3D design drawings within 48 hours to intuitively present the details of the scheme, ensuring that the customized solution perfectly matches your specific equipment and promotes the efficient progress of the project.